questions and answers

Why does the Master disconnect from the router?

Why doesn’t the light signal appear after starting the Master?

What should I do if the Master does not accept the password entered on my iPad for establishing the connection?

Why is there no Wi-Fi signal from the Master after I have switched it on?

Why is there no Wi-Fi signal from the Master’s additional router after I have switched it on?

What do I have to do if the start page is not accessible?

What should I do when the imags are too bright or too dark?

What should I do if I get the following message? “The recording situation for the measurement image is not correct. Please check the following criteria and then start a new recording!”

What do I have to do if the pantoscopic value is not correct in the measurement results?

What should I do if I can see the menu items, but cannot start a measurement or change settings?

What should I do when my iPad or notebook does not connect to the Master?

Why is the homepage not reached via the additional router?

If the eye catcher’s LED light stays on (even approx. after 2-3 minutes), what do I need to do?

Why does my device disconnect so frequently from the MASTER?

What should I do, when the MASTER does not connect to the router in the shop?

What do I need to do, if the Eye Catcher LED is not at eye level?

What do I have to do if I can’t get the crosses on the top picture and on the bottom picture to be in the same position?

What should I do if the one image is cut off so that the upper/lower part of the frame cannot be seen?

What should I do if I get an error message when sending data to Hoya (data export)?

What should I do if my measurement data does not arrive by e-mail?

What do I need to do when the images differs in brightness?

More questions?

Does the head rotation have to be corrected?

Do you need a side-view image?

How many pictures have to be taken with the visuReal Master?

Is the visuReal Master available in different colours?

Does the system require a measurement tool?

What lighting conditions are required for measuring with visuReal Master?

What is the measuring distance between device and customer?

How do I connect the end device with the visuReal Master?

How can I switch off/on the visuReal Master?

What type of connections does the visuReal Master have?

What is the Eye Catcher?

Where does the customer has to focus on when looking in the mirror?

What is a presenter?

How to do the installation/assembly of the device?

Which Internet browsers are supported?

Which operating systems are supported?

Which end devices are supported?

Which parameters are measured by visuReal Master?

What are the dimensions of the visuReal Master?

How does the visuReal Master system works?