Christmas Break and Adjusted Service Hours

As the festive season approaches, cities begin to shine with lights and we reflect on an eventful year. During this special time, we would also like to take a moment to slow down and recharge our energy for the year ahead.

From December 22, 2025, to January 2, 2026, we will be on a Christmas break.

To ensure continued and reliable support during this period, our service hours will be adjusted as follows:

Monday, December 22: 9:00 a.m. – 3:00 p.m.
Tuesday, December 23: 9:00 a.m. – 3:00 p.m.
Wednesday, December 24: 9:00 a.m. – 12:00 p.m.
Thursday, December 25: Public holiday
Friday, December 26: 8:00 a.m. – 2:00 p.m.
Monday, December 29: 9:00 a.m. – 3:00 p.m.
Tuesday, December 30: 9:00 a.m. – 3:00 p.m.
Wednesday, December 31: 9:00 a.m. – 12:00 p.m.
Thursday, January 1: Public holiday
Tuesday, January 6: 8:00 a.m. – 2:00 p.m

Services available during this period:

Telephone and email support
Order processing
License activations and enablements (no network installations)

Departments not staffed during the shutdown:

Production, RMA, shipping, and accounting

We thank you for your understanding and wish you a peaceful Christmas season and a successful start to 2026.

Your visuSolution Team

visuSolution at the Low Vision Conference

“Clear vision, clear support” – this remains our motto and the foundation of the low-vision community.

We were very pleased to share our knowledge with colleagues at the Low Vision Conference in Frankfurt am Main and to answer their questions. The conference covered various topics in the field of optics, including therapeutic glasses, CVI (cerebral visual impairment), as well as tips for optimal communication with customers.

With our presentation “Viewing the World Differently: Digital Magnifiers as a Gateway to Independence – Compact Devices, Significant Quality of Life,” we drew attention to everyday challenges in optical stores and presented modern solutions. We introduced three products, Explorē 5, Explorē 8, and Explorē 12, and participants had the opportunity to try out these devices firsthand.

We are delighted that we were able to take part and exchange ideas with the members of the Low Vision Community. Together, we discussed how our solutions can best support customers to ensure excellent care. Despite current challenges, such as uncertainty in dealing with new technology, there remain great opportunities to provide people with visual impairments more independence and quality of life.

We would also like to thank our partner HumanWare, especially Nigel Evans, for the support and collaboration!

We look forward to many more exciting meetings and to further expanding our cooperation in the low-vision community. Of course, we are always available to answer questions in detail by email or phone.

+49 (0) 39361-967-216

lowvision@visusolution.com

visuReal Move AI now available in France

After successful launches in several countries, visuReal Move AI from Hoya Vision Care is now also available in France.

The portable, AI-powered centration system enables quick and precise centration measurements for all types of spectacle lenses – completely without an internet connection.

At SILMO Paris, this innovative solution was presented to the French market for the first time.

With visuReal Move AI, opticians benefit from centration technology that combines the highest precision, flexibility, and an improved customer experience.

As a partner of Hoya Vision Care, we support the market launch in France and are delighted to be part of this international development.

visuSolution visited SILMO Paris

From September 26 to 29, our CEO Maik Zwick, Executive Assistant Elisabeth Meyer, and our U.S. partner Zeshan Khan from Xenon Ophthalmics had the pleasure of attending SILMO Paris, the international meeting point for optical enthusiasts and leading experts.

Since 1967, SILMO has been the world’s largest trade fair for eyewear and optics, bringing together opticians, retailers, and trendsetters from around the globe to share innovations, visions, and expertise.

At visuSolution, we place great value on staying ahead of industry trends and are always fascinated by the cutting-edge solutions showcased by our colleagues. For us, SILMO was a wonderful opportunity to build new connections, experience creativity and innovation firsthand, and gather valuable inspiration.

The exciting insights from the Trends Forum and SILMO Talks broadened our professional horizons even further. Today, we are more confident than ever that the future is in our hands – and with passion and enthusiasm, we will continue to shape the world of vision.

Until next year, SILMO Paris!

For more updates, follow us on Facebook and LinkedIn.

The SPD visits Brunkau

On August 15, 2025, we had the pleasure of welcoming members of the SPD Altmark to our company in Brunkau near Tangerhütte.

Around 10 a.m., all participants arrived in the courtyard, where they were warmly greeted by the managing directors, Mr. Fischer and Mr. Zwick. After a brief welcome, the company presentation began. The managing directors provided an overview of the company’s history as well as the current product catalog. In particular, one of the company’s most significant innovations was highlighted: video centering. This technology enables opticians to capture precise measurement data from their customers — ensuring an optimal visual experience.

This was followed by a company tour in small groups. The guests received exclusive insights into various departments of our operation. The logistics and shipping departments were presented by the responsible employees as well as Ms. Meyer, the executive assistant to management. This area is responsible for purchasing, storage, shipping, and the final quality inspection of the hardware. On-site, visitors were shown a live demonstration of the visuReal MoveAI. Another stop was the workshop, where final work on individual parts is carried out before they move into production.

Mr. Fischer then explained the production process, in which all components are assembled, software is installed, and systems are calibrated. He also demonstrated how an idea becomes a market-ready product and explained which components are manufactured in-house and which are produced by external partners. The functionality of the visuReal Master was also explained in detail.

Later, Mr. Zwick introduced the sales network. This is divided into technical and commercial consulting and works closely with all departments. He also presented our LowVision range, which was specially developed for people with visual impairments.

After numerous interested questions and a lively conversation atmosphere, the tour ended. Finally, all guests gathered again in the courtyard, where cold drinks and light snacks were served. The SPD members sincerely thanked us for the exciting insights and open exchange.

We sincerely thank the SPD for their visit.

If you are interested in further insights, come and visit us on Facebook and LinkedIn.

A Short Break at visuSolution – Summer Holiday from July 21 to 25

Dear Customers,

From July 21 to 25, 2025, we will be taking a short summer break. During this time, our regular business hours will be reduced.

However, our customer service will remain available Monday to Friday, from 9:00 AM to 7:00 PM, but only for the following request:

Orders for all visuSolution products

You can reach us during these hours as usual:
by email at hotline@visusolution.com
by phone at +49 (0) 39361 – 967 17

We thank you for your understanding and cooperation – and wish you, your team, and your family a relaxing and sunny summer!

Best regards,
Your visuSolution Team

Healthy Breakfast Break with visuSolution, Radio SAW and IKK gesund plus:

A Moment for Wellbeing

On June 25th, we experienced a very special morning at visuSolution when Radio SAW visited us as part of their “Gesunde Frühstückspause 2025” campaign. This event was a great opportunity to promote healthy habits among our staff and to start the day with positive energy.

From early in the morning, a cheerful atmosphere filled our premises. The team from Radio SAW joined us in good spirits and, of course, with a lovingly prepared healthy breakfast. The focus was on fresh and balanced dishes that were not only delicious but also emphasized the importance of a healthy start to the day.

A special highlight was the visit from IKK gesund plus, whose experts provided clear and engaging explanations about why a healthy breakfast is important, how it affects our bodies, and what simple, healthy recipes we can try at home. We also had the chance to taste some of their recommendations – a delicious and inspiring experience!

Another highlight was our raffle, where several of our employees won fantastic prizes. It was an entertaining and exciting way to round off the day.

The visit was also documented by Radio SAW. You can find the full report with photos and impressions from our team here: Radio SAW Article. *

We thank Radio SAW, IKK gesund plus and everyone involved who made this event possible. At visuSolution, we remain committed to the wellbeing of our team – initiatives like this reinforce our dedication to a healthier and happier working life.

* The image rights for all photos shown in the article belong to Radio SAW.

Second International Product Training 2025

visuReal® MASTER

On June 17 and 18, 2025, the second international product training for visuReal® MASTER this year took place in Magdeburg. Participants from Hungary, Romania, the Netherlands, and the United Kingdom came together to engage intensively with our digital centering system, deepen their knowledge, and exchange ideas with one another.

The training focused on open dialogue, clarifying individual questions, and hands-on exercises. The goal was not only to convey theoretical content but also to jointly analyze real-life situations and work on them in a solution-oriented manner. Participants had the opportunity to share their own experiences and discuss them directly with our experts.

The comprehensive two-day training program covered, among other things, the following key topics:

Troubleshooting of visuReal Master
Connectivity and network possibilities
Operation
Measurement situation
Measurement process with visuReal Master
Manual / FAQ / Settings
Practice
Hotline tickets

In addition to the intensive training, the event also offered opportunities for networking and international exchange – a valuable experience for both new and experienced users alike.

We would like to thank all participants for their great commitment, active involvement, and constructive feedback. We are already looking forward to future trainings and continued collaboration!

Breaking News – MIDO 2025

#MIDO Exhibition 2025 : The Eyewear Show –

The MIDO 2025 edition, held from February 8 to 10 at Fiera Milano Rho, attracted more than 1,200 exhibitors from 50 countries and welcomed visitors from 160 nations, further solidifying its position as the leading international trade show for the optical industry.

This year, the focus was on two key topics: technological innovation and sustainability, two critical factors that will shape the future of the industry.

VISIONO at MIDO 2025 – Innovative Solutions for Centration Measurement

A highlight was visuSolution’s presentation in Pavilion 6, Stand K23, where we introduced our own branding “visiono” for the digital centration of eyeglass lenses. Our technology measures facial shape and eye movements to calculate the optimal lens position using prescription data – for improved visual comfort and precision.

Our CEO, Maik Zwick, emphasized how positively the trade show visitors reacted to our innovative solutions. Regarding the development of digital centering devices, Zwick pointed out that “all our competitors have now integrated artificial intelligence (AI) into their products.”

Nevertheless, visuSolution was a pioneer in implementing this technology last year and has once again established itself as an industry leader in innovation. Zwick described this early adoption of AI as a critical step.

In our device category, all competitors have now embraced the topic of "AI" and have incorporated it into some of their products. I would like to mention that we implemented this trend last year, and we can once again call ourselves innovators of the first hour!

Maik Zwick

MIDO 2025 not only provided a platform for technological innovations but also a space for knowledge exchange and collaboration among professionals. For visuSolution, it was an opportunity to further expand our leadership role and help shape the future of eyeglass lens manufacturing.

Visit us on our channels to learn more about digital video centration.

MIDO Exhibition 2025 : The Eyewear Show

#MIDOTheEyewearShow – Innovation Meets Precision –

MIDO is the world’s leading eyewear fair, where innovation, design, and technology come together. With over 1,000 exhibitors and 30,000 visitors from 150 countries, it is the global hub of the eyewear industry.

The MIDOTheEyewearShow will take place from February 8 to 10, 2025, at Fiera Milano, Rho – Milan, Italy. This year, a special innovation is at the center of our focus: We are presenting our new visiono centration measurement devices, offering the highest precision and state-of-the-art technology in optical centering.

Where to find us: Pavilion 6, Booth K23

Take this opportunity to discover the latest trends in eyewear, lenses, and optical technology, connect with industry leaders, and expand your business. You can also look forward to exclusive conferences and events on The Vision stage.

We look forward to seeing you in Milan!