Christmas break 2024: A Short Break for a Fresh Start

2024 – A Year Full of Challenges and Successes Comes to an End
As the year draws to a close, we want to express our gratitude for your trust, loyalty, and valuable collaboration. Together, we have accomplished so much, and for that, we are truly thankful.

We wish you and your loved ones a joyful and restful holiday season filled with warmth, happiness, and special moments. May the new year bring you health, prosperity, and success.

Holiday Closure 2024: A Short Break for a Fresh Start
To begin 2025 with renewed energy, we are taking a short break.
Our holiday closure will be from December 23, 2024, through January 1, 2025. During this time, visuSolution GmbH will remain closed.

Our Phone Support Is Available!
Even during the holiday closure, our dedicated holiday team will be here to assist you:

Support Hours Between the Holidays:

Monday, December 23: 9:00 AM – 3:00 PM
Tuesday, December 24: 9:00 AM – 12:00 PM
Friday, December 27: 9:00 AM – 3:00 PM
Monday, December 30: 9:00 AM – 3:00 PM
Tuesday, December 31: 9:00 AM – 12:00 PM

What We Offer During This Time:

Phone and email support
Order processing
License activations and activations (no network installations)

Unavailable Services During the Holiday Closure:
Production, RMA, shipping, and accounting will not be not available during our Christmas break.

We Are Back in Full Force Starting January 2, 2025
From January 2, 2025, we will be available to support you again at our usual business hours.

We wish you a peaceful Christmas, relaxing days with your loved ones, and a successful start to a healthy and prosperous new year!

Summer break 2024

Dear customers,

From 07/22 to 07/26/2024, we will be on summer break and our regular operating hours will be reduced during this time.

However, in urgent cases, you can still use our service. Therefore, we have established a shortened service time available from Monday to Friday from 09:00 to 15:00.

The service is there to provide you with the following:

Orders for all products of visuSolution
License activations for visuReal Portable
Order Acceptance

During these service hours, you can reach us by e-mail at hotline@visusolution.com or at +49 (0) 39361- 967 17.

We thank you for your understanding and cooperation and wish you, your team, and your family a nice summer.

Your visuSolution Team.

Sales partnership. We are looking for you!

We’re searching for passionate sales agents and driven distributors to join our mission: revolutionizing the American lens dispensing industry with our innovative Digital Centration Devices.

Why Partner with Us?

Explosive Growth: We’re experiencing unprecedented demand in the US market, and we need reliable partners to meet it.
Unmatched Product: Our centration devices boast cutting-edge technology, premium quality, and unique features that stand out from the crowd.
Profitable Partnership: We offer competitive margins, comprehensive support, and proven marketing strategies to help you thrive.
Collaborative Culture: We believe in building long-term, mutually beneficial partnerships. You’ll be part of a supportive network with open communication and shared goals.

Are You a Perfect Fit?

You have a proven track record of success in distributing ophthalmic products.
You possess a deep understanding of the US market and its nuances.
You have a strong sales and marketing team ready to hit the ground running.
You share our passion for innovation and commitment to exceeding customer expectations.

Ready to Join the Revolution?

For more information please contact us.

In the United States, please contact Mr. Mark Forman

Email: mforman@lios.net
Phone: 860-342-8026

MIDO Exhibition 2024: The Eyewear Universe

The MIDO Eyewear 2024 exhibition, held in Milan from February 3rd to 5th, was a showcase of the latest trends and innovations in the optical industry. Among the exhibitors, visuSolution stood out with its new equipment for digital centration, a process that ensures the optimal alignment of lenses and frames for each customer.

Digital centration is a key factor for customer satisfaction and loyalty, as it improves the visual comfort and performance of eyewear. VisuSolution’s equipment uses advanced technology to measure the centration parameters based on the customer’s facial features, eye movements, and along with prescription data, calculates the best position and fit for the lenses.

VisuSolution’s booth at the MIDO Eyewear 2024 exhibition attracted a lot of attention from visitors, who were impressed by the speed, accuracy, and ease of use of the equipment. Many opticians and retailers expressed their interest in acquiring the equipment for their stores, as they recognized the benefits of offering a personalized and high-quality service to their customers.

We are happy to have been part of this extraordinary and multifaceted event. We had the opportunity to discuss and exchange extraordinary concepts and ideas, besides meeting new customers and technology enthusiasts from Europe and around the world. Their support encourages us to keep working hard.

CEO, Maik Zwick.

We would like to express our gratitude to all, because visuSolution’s success at the MIDO Eyewear 2024 exhibition demonstrates its leadership and innovation in the field of digital centration, and our commitment to providing the best solutions for the optical industry.

Click here to know more about our Digital Centration Equipment

About MIDO.

MIDO | Milano Eyewear Show is the leading event in the eyewear industry, an exceptional event that has been at the heart of business and trends in the eyewear world for over 50 years.

It is the only event in the world where you can find all the players in the supply chain: from frame and lens manufacturers to machinery and raw materials; from large multinationals to small innovative companies; from well-known or emerging designers to start-ups and accessories.

MIDO is a meeting place for business: making contacts, communicating with a large international audience and discovering the latest market trends are just some of the activities possible at the fair.
It also hosts numerous initiatives involving personalities from the industry and provides information and multiple services.

Click here to visit the MIDO Official website

Merry Christmas

2023 – the year is coming to an end. We would like to thank you from the bottom of our hearts for your loyalty, your partnership, your patience and your commitment. Thank you for tackling this year together with us. We wish you and your family a peaceful holiday season and a prosperous and healthy New Year.

We are using this time for a short break and will be back for you fresh and full of energy in the new year.

visuSolution GmbH will be closed from 27.12.2023 to 29.12.2023.

Our telephone support will remain available to you and will be there for you during this time with a small but fine Christmas team!

Our support hours between the holidays are

Wednesday, 12/27 to Friday 12/29 from 9am to 3pm

During this time you can

call and e-mail us
order
receive license activations and activations (no network installations)

Production, RMA, shipping and accounting departments are not available during our Christmas break.

From January 2, 2024, we will be fully available for you again at our usual business hours.

May you and your family have a wonderful New Year ahead.

Your visuSolution team

Summer Break

Dear customers,

From 07/24 to 07/28/2023, we will be on summer break, and our regular operating hours will be reduced during this time.

However, in urgent cases, you can still use our service. Therefore, we have established an emergency service available from Monday to Friday from 08:00 to 16:30.

The emergency service is there to provide you with the following:

Technical support for all products of visuSolution
License activations for visuReal Portable and visuReal Premium
Order Acceptance

During these service hours, you can reach us by e-mail at hotline@visusolution.com or at +49 (0) 39361- 967 17.

We thank you for your understanding and cooperation and wish you, your team, and your family a nice summer.

Your visuSolution Team.

Join us at MIDO Eyewear Show in Milan

For the 5th year at the Mido Eyewear Show, we are pleased to exhibit along with our business partner LensWare International.

Come and visit us in Milan at MIDO, discover our visuReal digital centration experts and learn more about innovative and mobile video centration.

For registration, please visit https://www.mido.com/en/entry-pass. For more information, visit https://www.mido.com/en/.

We look forward to seeing you in Milan!

Merry Christmas

2022 has been a challenging year in many ways. We really appreciate that you have faithfully supported and trusted us. For this, we thank you wholeheartedly and wish you a happy holiday season as well as a prosperous 2023.

From 26.12.2022 to 01.01.2023 visuSolution GmbH will be closed.

For urgent issues, you can contact us via our service hotline from 9 am – 5 pm. If you should be unable to reach us directly by telephone, please send us an e-mail to hotline@visusolution.com with your callback request or use our contact form on our homepage contact-visusolution. We will get back to you as soon as possible.

Please note our latest delivery date on 20.12.2022 for your orders this year.

Stay healthy and confident!

Best regards

Your visuSolution Team

Summer break

Summertime is vacation time. We are also going on vacation.

We will use this time to provide you excellent support in the future.

Starting from

01.08. until 06.08.2022

we will perform intensive

maintenance work

on our operating system.

For this reason, we will only be partially available.

Please send us an e-mail to hotline@visusolution.com or use our contact form on our homepage: Contact – visuSolution GmbH

We will get back to you as soon as possible.

Thank you for your understanding.

Your visuSolution Team.

visuReal Pro End of Life

Good Bye visuReal Pro

Dear visuReal Pro user,

this is to provide you with important information on the operation of your visuReal Pro video centration system. The product has already been discontinued on March 31, 2021 for the delivery of hardware and provision of updates. Now the software app is finally “retired” and will be removed from the App Store. Please note the following dates and recommendations.
Your visuSolution Team

Software App End of Life - When?

Software App End of Life – November 12, 2021 – from this date the visuReal Pro app will no longer be available in the App Store.

What you should do next?

Continued use and backup – If you still use your visuReal Pro and want to continue using it, you should do the following:

Create a backup of your iPad!

You can find information about this on the support page of Apple

Alternative Options

We will be pleased to advise you on alternative video centering solutions, e.g. visuReal portable and visuReal MASTER, from our company.