What should I do if I get the following message? “The recording situation for the measurement image is not correct. Please check the following criteria and then start a new recording!”

Video CentrationvisuReal Master

Check whether:

– the lighting conditions are OK. I.e. the client is too little or too much illuminated.

– the measuring distance is correct. The recommended measuring distance is around 80 cm.

– other objects are visible in the background. The system recognises these and then does not focus on the customer.

The following reasons may also have been responsible:

– The client’s eyes were closed when the picture was taken.

– The client moved his/her head/eyes or moved away from the camera.

– The demo lenses were not removed from the frame. There are reflections on the demo lens. That’s why the eyes are not clearly visible.